Last updated: 27 August 2026
Faith Computing Pty Ltd (ABN 94 138 361 510) trading as Profit Platform
This policy applies to subscriptions and add ons purchased from Faith Computing Pty Ltd (ABN 94 138 361 510) trading as Profit Platform, and is read together with our Terms of Use.
1.1 The core Platform subscription is billed monthly in advance at the rate confirmed to you at sign up and set out in your tax invoice. Current pricing is published on our website.
1.2 There is no lock in contract and no minimum term.
1.3 We issue a tax invoice for every charge.
2.1 You can cancel at any time through your account settings, or by emailing admin@profitplatform.com.au from the email address on your account.
2.2 We will confirm your cancellation in writing within 2 business days. If you have not received confirmation, please contact us, because an unconfirmed cancellation request may not have reached us.
2.3 Cancellation stops future billing. It takes effect at the end of your current paid billing period, and you keep access until then.
2.4 We do not charge a cancellation fee.
3.1 Because billing is monthly in advance, we do not provide pro rata refunds for the unused part of a billing period when you cancel partway through, except where clause 7 applies or where we have terminated under clause 15.2(d) of the Terms of Use.
3.2 If we change our prices or terms and you cancel before the change takes effect, we will refund the unused portion of any fees you have paid in advance for the period after your cancellation takes effect.
Any welcome or promotional credit is a one off, non cash, non transferable credit toward Platform fees. It has no cash redemption value, cannot be exchanged for cash or transferred to another account, and expires when your account ends.
5.1 Optional add ons, including AI Voice Agent and AI Chat, SEO and Local Listings, and Call Tracking, are billed on the same monthly cycle. You can remove an add on at any time, effective from your next billing cycle.
5.2 Usage based charges, including call minutes, SMS and MMS, recording, storage and AI usage, are billed as incurred and are not refundable once the usage has occurred, because they reflect real costs charged to us by carriers and other suppliers.
5.3 If you believe a usage charge is wrong, contact us within 60 days of the invoice and we will investigate and correct any error.
6.1 Certain costs we incur on your behalf may not be refundable once provisioned, because a third party has already charged us for them. These include phone numbers, domain name registrations and transfers, SMS sender or campaign registrations, and paid third party listings. We will tell you before incurring a non refundable third party cost on your behalf.
6.2 Phone numbers provisioned to you stay assigned to your account while it is active. If you cancel, you may ask to port a number to another provider, and we will give you the information reasonably needed to do so. We hold provisioned numbers for 30 days after your account ends, after which they are released back to the carrier and cannot be recovered. Start a port before your account ends. Clause 16.6 of the Terms of Use sets this out in full.
7.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, will be fit for any purpose we said they were fit for, and will be supplied within a reasonable time.
7.2 If we fail to meet one of those guarantees you may be entitled to a remedy, which may include having the service supplied again, or a refund, depending on whether the failure is major.
7.3 Nothing in this policy limits those rights.
7.4 If you believe a service failure has occurred, contact us at admin@profitplatform.com.au and we will assess your request in good faith.
8.1 If a scheduled payment fails, we will notify you and may retry the charge over the following days.
8.2 If payment is not resolved within 7 days of our notice, we may suspend your account under clause 14 of the Terms of Use until the outstanding amount is paid.
8.3 If payment is not resolved within 30 days, we may terminate your account. Clause 16 of the Terms of Use, covering your data after termination, still applies.
8.4 We do not charge dishonour or late payment fees.
To request a refund or raise a billing concern, email admin@profitplatform.com.au with your account details and the reason for your request. We will acknowledge within 2 business days and respond substantively within 5 business days.
If we cannot resolve a billing dispute, the dispute resolution process in clause 22 of the Terms of Use applies. You can also contact the ACCC or your state or territory fair trading office.